Passenger Assist is a service available for disabled and older passengers travelling on the rail network who may require assistance.
This is organised by contacting the train company you’re travelling with, and can provide assistance with the following:
- help you on and off trains
- reserve seats or wheelchair spaces
- provide rail information
- assist with any pets you are travelling with.
To book Passenger Assist please contact the rail company you are travelling with or check out the National Rail Enquiries assisted travel pages. Here you'll find information on how to book assistance and detailed information on the accessibility of all stations.
You can also call or text National Rail Enquiries to arrange assistance
- call 0800 0223720
- text 60083
- textphone or minicom users can dial 0845 60 50 600.