We're experiencing high contact volumes due to storm Bert. For faster support, check our help articles. When contacting us about bookings, always include your USER ID and transaction reference.

Storm Disruption: If your upgraded service was cancelled and could not use the upgrade, please request a refund through our contact form.

Can I select when I travel?

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Superfare allows you to select the date and either a morning (07:00-11:59), afternoon (12:00 - 16:59), or evening (17:00 - 23:00) journey. 24 hours before travel we'll email you with your exact train details. 

Please be sure to double-check all details before making a purchase. Once a Superfare ticket is booked, it's not able to be cancelled or refunded.