The Seatfrog app enables customers who have purchased a Standard class ticket and are travelling with one of our rail partners, to bid for a First Class upgrade, when they are travelling on eligible services.
When you upgrade with Seatfrog you are entitled to the same benefits as if you'd purchased a full price First Class ticket.
Customers who hold the highest bid when the Seatfrog auction ends, will win the First Class upgrade for the journey they are making. Your auction may also have instant upgrades which are awarded to the first person to bid over, or at, a hidden price point amount.
The First Class upgrade barcode will be sent to the winning bidder via the Seatfrog app shortly after the auction closes.
Customers will need to show the upgrade barcode along with their original ticket to the Train Manager when travelling.