We're experiencing high contact volumes due to storm Bert. For faster support, check our help articles. When contacting us about bookings, always include your USER ID and transaction reference.

Storm Disruption: If your upgraded service was cancelled and could not use the upgrade, please request a refund through our contact form.

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Urgent Trip Support

If your rail tickets have been issued and you need real-time support about your trip or require extra assistance, it is best to contact your travel provider. In this case, Avanti West Coast. If your tickets have not been issued please contact help@seatfrog.com.

Seatfrog app Support

Should you experience any issues please contact Seatfrog customer support by writing to help@seatfrog.com.