If you need an extra helping hand with your Secret Fare arrangements, we’ve got you covered. Here’s what to do:
Urgent Trip Support
If we’ve already issued your rail tickets and you need real-time trip support or extra assistance, contacting your train provider is the best option.
Seatfrog App Support
If you come across any issues with your tickets please contact Seatfrog customer support at help@seatfrog.com (we’re a helpful bunch, too) or via our webform frg.gr/contact.
Note: once a Secret Fare booking is confirmed, we're unable to cancel or make changes.