Product: Secret Fare
Applies to: Secret Fare tickets purchased through Seatfrog
Does not apply to: Seatfrog Upgrades, Superfare, Rail Tickets or TrainSwap
Applies to: Secret Fare tickets purchased through Seatfrog
Does not apply to: Seatfrog Upgrades, Superfare, Rail Tickets or TrainSwap
Who should I contact for help with my Secret Fare booking?
Who you need to contact depends on the type of issue.
If your train is today or you need urgent travel assistance
If your ticket has already been issued and you require:
Real-time travel support
Platform information
Train cancellations
Boarding issues
Onboard assistance
Contact the train operator directly.
Secret Fare tickets are fulfilled by the rail operator once issued.
The relevant operators include:
Station staff or onboard crew can also assist on the day of travel.
If you have an issue with your booking or the app
Contact Seatfrog Support if your issue relates to:
Payment problems
Missing confirmation email
Ticket not received
App errors
Refund requests following a cancellation
You can contact Seatfrog via:
Important
Once a Secret Fare booking is confirmed:
It cannot be cancelled.
It cannot be changed.
It cannot be transferred to another train.