We're sorry your train was cancelled. If your train was cancelled and you chose not to travel, you are entitled to a refund. If your train was cancelled and you continued the trip, you may be eligible for a Delay Repay payment.
The quickest and easiest way to request a refund on your ticket is through the Seatfrog app. Just go to your booking for the cancelled journey, scroll down to 'Manage booking' and select the request refund tab. On the next screen, select the green 'request refund' button.
If you have collected your rail ticket you may need to post the printed tickets back to us before a refund can be processed.