If you've requested a refund to your train tickets the booking will be locked until either the refund is made or you cancel the request. You may need to cancel the request to unlock your ticket information if you need to apply for a refund at https://seatfrog-refunds.fastrailticketing.com/.
Electronic tickets are still available as a PDF from your original booking confirmation.
To cancel the request and unlock your tickets, access the booking and tap on the "cancel request refund" option.
on the next screen tap on the green cancel button to cancel the request. This won't impact your application at https://seatfrog-refunds.fastrailticketing.com/.