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Cancel A Change Request

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Product: Rail Tickets
Applies to: Rail Tickets purchased through the Seatfrog app
Does not apply to: Seatfrog Upgrades, Superfare, Secret Fare or TrainSwap

How do I cancel a change request?

If you have requested a change to your rail ticket, your booking will be locked until either:

  • The change is completed, or

  • You cancel the change request.

While your booking is locked:

  • You cannot access your ticket in the app.

  • If you changed one leg of a return journey, the other leg may also be locked.

Accessing your ticket while locked

If you booked eTickets, you can still access your original tickets from your booking confirmation email.

The PDF ticket links are included at the bottom of that email.

How to cancel a change request in the app

  1. Go to the Trips page.

  2. Select your booking.

  3. Scroll to Manage Booking.

  4. Tap “Cancel change or amend journey.”

  5. Select “Cancel change request.”

Once cancelled:

  • Your booking will be unlocked.

  • Your original ticket will become accessible again in the app.

  • The requested change will not be processed.