If you've requested a change to your rail tickets the booking will be locked until either the change is made or you cancel the request.
Tickets are still available as a PDF from your original booking confirmation.
To cancel the request and unlock your tickets:
-
- Go to the Trips page
- Select your booking
- Scroll to "Manage Booking"
- Press "Cancel Change or Amend Journey"
- Select "Cancel Change Request"
This will unlock your booking and immediately cancel your customer support request