If you’re reading this, then it must mean that your travel plans have been scuppered by the rail strikes. While we’re sorry to hear that your plans have been affected, we’re happy to help out with refunds for upgrades or tickets that you’ve not been able to use.
For more information on the impact of the strike or to see if your travel plans are affected, please visit the National Rail website, here.
Travel on alternative dates - Rail Tickets only
Customers who purchased Advance, Anytime or Off-Peak tickets before the strikes were announced - before 22 April 2024 - for a journey involving one of the train companies affected for travel on a date between Tuesday 7 May and Thursday 9 May 2024 will instead be able to use their ticket on either Monday 6 May 2024 or up to and including Monday 13 May 2024. For more info visit National Rail website.
Changes to Advance Tickets
If you're unable to travel due to industrial action and wish to change your Advance ticket to a travel date beyond the 13th of May, or want to change the ticket, you'll need to rebook a new ticket for the same journey (same origin and destination) and claim a refund on the original via https://seatfrog-refunds.fastrailticketing.com/.
Refunds on Rail Tickets
To claim a refund on any rail tickets you were unable to use due to the strike, please head over to https://seatfrog-refunds.fastrailticketing.com/ and fill out your details within 28 days of your travel date. If your service was cancelled, the £10.00 admin fee will not apply to your refund - please be sure to select 'Service Cancelled / Disrupted' as the reason for your request.
Once all that information has been received, you'll receive a reference number followed by a confirmation email when your refund has been issued.
If there’s anything else we can help you with, please get in touch via frg.gr/contact.
Upgrades
If you were lucky enough to win an upgrade on a strike date but weren’t able to use it due to the disruption, we can get that refunded for you. Just get in touch with our customer support team by filling out your details over at frg.gr/Strike.