Train Ticket: train cancelled and couldn't travel? Find out about refunds here

Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here

What if I pre-ordered food on my original service?

Can I use Train Swap if I purchased Split Tickets?
Northern: Which routes are covered?
What is Train Swap?
How does it work?
Is my trip eligible?
When can I swap?
If I swap my First Class ticket, will I still get access to the lounge?
I’m travelling in a group
I require special assistance
How do I know if a service has Seatfrog swaps available?

Product: Train Swap
Applies to: Train Swap ticket changes made through Seatfrog
Does not apply to: Seatfrog Upgrades, Superfare, Secret Fare or Rail Tickets

If you have pre-ordered food for your existing trip, please contact the rail company directly to check if your order can be updated prior to purchasing a Train Swap. Usually, food orders need to be placed at least 2 days in advance.

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