"We’re having trouble confirming your Superfare booking"

If you saw “We’re having trouble confirming your booking”

If you saw the message:

“We’re having trouble confirming your booking”

after attempting to book a Superfare ticket, it means your booking did not complete successfully at that time.

You may also see:

• A booking reference shown on screen
• A payment taken or showing in your bank
• No confirmation email received

What does this mean?

This message indicates that we were unable to confirm your booking during checkout.

Even if:

• A payment appears in your bank, or
• A reference number was generated,

this does not always mean your booking was successful.

Your booking may be:

• Still processing, or
• Incomplete and requires checking

Do I have a ticket?

You will only have a valid ticket if you receive a confirmation email.

If you:

• Did not receive a confirmation email, and
• Cannot see a ticket

then your booking is not confirmed yet.

What about the payment?

If a payment has been taken or is showing as completed:

• This may be part of a pending or incomplete transaction
• Superfare payments are not always automatically released immediately
• The payment status needs to be checked against your booking

What should I do next?

If you see this message, please contact Support so we can confirm your booking status.

Include:

• Your email address
• The booking reference shown on screen
• The date and amount of the payment
• A screenshot of the message (if available)

We’ll check whether:

• Your booking was successfully created, or
• The payment needs to be resolved

Should I try booking again?

We recommend not booking again straight away if a payment has already been taken.

Contact Support first to avoid:

• Duplicate bookings
• Multiple charges

Important

• A booking reference alone does not confirm a ticket
• A confirmation email is required for a valid booking