Having trouble receiving emails to Outlook, Hotmail or Live?

We’re currently aware of a wider issue affecting the delivery of emails to some Microsoft email addresses, including Outlook, Hotmail and Live.

The issue is happening on Microsoft’s side and is affecting a number of different services, not just Seatfrog.

What does this mean for me?

If you’ve made a booking with Seatfrog using a Microsoft email address, you may experience a delay receiving emails from us, including:

• Booking confirmations
• Superfare or Secret Fare tickets
• Account verification emails
• Other emails from Seatfrog

We’re still sending these emails as normal, but Microsoft’s current delivery issues may prevent or delay them from reaching your inbox.

Will my email still arrive?

Once Microsoft resolves the issue and email delivery returns to normal, emails that have already been sent should be delivered to your inbox.

There’s no need to make your booking again.

I’m travelling soon and need my Superfare or Secret Fare ticket

Superfare and Secret Fare tickets are sent by email the day before you travel.

We’re continuing to send these as normal between 6am and 8am. If you’re using an Outlook, Hotmail or Live email address, the current Microsoft issue may mean this email doesn’t reach you as expected.

If your ticket hasn’t arrived, don’t worry. We’ll make another attempt to get your ticket to you using an alternative delivery method later in the day.

You don’t need to contact us straight away or make another booking. Please keep an eye on your inbox, including your junk or spam folder, throughout the day.

We know how important it is to have your ticket ready before you travel and we’re keeping a close eye on deliveries while the Microsoft issue continues.

We expect normal email delivery to resume once Microsoft has resolved the problem.