Product: Superfare
Applies to: Superfare tickets purchased through Seatfrog via avantisuperfare.co.uk
Does not apply to: Seatfrog Upgrades, Secret Fare, Rail Tickets or TrainSwap
We’re currently aware of a wider issue affecting the delivery of emails to some Microsoft email addresses, including Outlook, Hotmail and Live.
The issue is happening on Microsoft’s side and is affecting a number of different services, not just Seatfrog.
What does this mean for me?
If you’ve made a booking with Seatfrog using a Microsoft email address, you may experience a delay receiving emails from us, including:
- Booking confirmations
- Superfare or Secret Fare tickets
- Account verification emails
- Other emails from Seatfrog
We’re still sending these emails as normal, but Microsoft’s current delivery issues may prevent or delay them from reaching your inbox.
Booking Confirmations
If a booking confirmation fails to be delivered we're currently unable to resend it.
Superfare tickets
Superfare tickets are sent by email the day before you travel.
We’re continuing to send these as normal between 6am and 8am. If you’re using an Outlook, Hotmail or Live email address, the current Microsoft issue may mean this email doesn’t reach you as expected.
If your ticket hasn’t arrived, don’t worry. We’ll make another attempt to get your ticket to you using an alternative delivery method later in the day. We'll send to the same address but sent in a different way to ensure delivery.