Why can’t I add my trip?

Why can’t I add my trip?

If you’re unable to add your trip in the Seatfrog app, it usually means upgrades are not currently available for your travel date or service.

Common reasons you can’t add your trip

You may not be able to add your train if:

• Upgrade availability has not yet been released for your travel date.

• The train operator has not provided upgrades for that service.

• No First Class seats are available for upgrade.

• The auction has already closed.

If your trip does not appear in the app, we’re unable to manually add it.

Check upgrade release dates

Upgrade availability depends on the train operator and how far in advance services have been released.

Refer to the table below to see how far ahead upgrades are currently available for each operator.

*weekend services may not be available in advance, please try again closer to the time.

 

Please make sure you have installed the latest Seatfrog app to ensure you have access to the latest features.