Train Swap allows you to change your departure time, up to 10 minutes before your original train is set to depart for any LNER same-day service. So, if your plans change you can easily swap your train to an earlier or later service.
With Train Swap, you no longer need to spend time cancelling your original booking, applying for a refund and purchasing a new ticket. Train Swap lets you change the departure time of your Advance single ticket in seconds, using our dedicated web site: https://trainswap.seatfrog.com/.
Once you've swapped trains we'll send you a new seat reservation and a supplementary ticket to your inbox.
We’re currently trialling on the routes between London King's Cross and Leeds, York, and Newcastle with LNER before we roll out fully - so you’ll need to be travelling on one of these routes to give it a go. You'll also notice that during the trial period you won't receive LNER Assistant and pre-departure messages if you've subscribed to these.
Remember that any travel must be for legally permitted reasons in line with current travel advice.