To reserve a wheelchair space or to book travel assistance, please contact the train operator that you're travelling with directly.
You can check which company this is from your booking confirmation email or by viewing 'Journey Info' in the app.
Train Ticket: train cancelled and couldn't travel? Find out about refunds here
Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here
To reserve a wheelchair space or to book travel assistance, please contact the train operator that you're travelling with directly.
You can check which company this is from your booking confirmation email or by viewing 'Journey Info' in the app.