When you win a Seatfrog upgrade we send you an upgrade barcode directly to your device as well as in an email to your registered email address.
To claim your upgrade, simply
- Board the correct First Class coach.
- Find your seat as shown in the app (Seat number and coach). Your seat will be reserved for the full route of the train journey.
- Make sure you show both your original ticket and upgrade barcode to the Train Manager when asked to show your tickets.
Tip: The Seatfrog app will display your scheduled departure time. Please check the departure boards for the latest announcements for your platform and departure time.
Please note: You must have your valid railway ticket for travel to show the Train Manager to redeem your First Class upgrade. If you cannot produce this when asked you may be charged the full First Class fare.
Passengers who require access assistance should check availability for their journey prior to participation in an auction. You can find the details of your journey care team, by selecting Accessibility & passenger assistance from our partners page, here.