What is Seatfrog Credit?
Now and again, we offer promotional or account credits to our customers. This credit can be used towards paying for an upgrade, or train tickets.
If you have been awarded credit to your Seatfrog account, you can check your balance by following the steps below.
Where can I check my credit balance?
Select 'account' from the main navigation bar and tap 'Credits.' Here you will be able to find your total credit balance, along with any current promo codes that have been added to your account. Each promo code will specify its expiration date along with terms and conditions for use.
How do I apply credit to an upgrade?
If you have credits on your account you'll be able to use this on checkout. Remember to activate the toggle button so that it is highlighted and shows that credit is being used on your payment.
To save your credits for another time, simply toggle your Seatfrog Credit off when confirming a bid or buying an instant upgrade.
| Credit toggle on - credit will be used | Credit toggle off - credit not used |
If Seatfrog credit is toggled on but is less than the total cost of your upgrade, the remainder of the fare is charged to your preferred card.
Can I use my credit on more than one upgrade?
Yes, if your credit balance exceeds the upgrade total, the remainder will be available to use on your next upgrade. If your credit balance does not exceed the upgrade total,
Can I purchase Credit for myself or as a gift for someone else?
No, Seatfrog Credit isn't currently available for purchase.
Can I get a refund and use credit instead after I've paid in full?
No, once a transaction is complete, we cannot change the payment method to use credit instead. Payment methods, including the use of credit, must be selected before confirming your purchase. If you have credit available, remember to toggle it on during checkout if you wish to use it.