At Seatfrog, we prioritise the security and transparency of your account activities. When your registered email address is changed within the Seatfrog app, we ensure clear communication by sending a confirmation email to your original address. Additionally, as part of our commitment to your protection, we remove your registered payment card from the app.
To continue using our services you'll need to add a new payment card to your Seatfrog account:
- Open the Seatfrog App on your device.
- Access your account settings.
- Navigate to the "Payment" section.
- Follow the prompts provided to add your new payment card details.
Unauthorised Email Change
If you did not initiate the email change and suspect any unauthorised activity on your Seatfrog account, we strongly recommend reaching out to our support team immediately. Simply send an email to email@example.com, providing relevant information such as your user ID, which can be found at the bottom of the confirmation email you received. Our dedicated support team will swiftly investigate the matter and assist you in securing your account.
We're Here to Help: Should you have any further questions or require additional assistance, please don't hesitate to reach out to our friendly support team. We're here to ensure your Seatfrog experience remains smooth, secure, and enjoyable.