Contacting Customer Support
You can contact our support team by emailing:
After sending your email, you should receive an automatic reply within a few minutes confirming that we have received your message. This reply will include your support ticket number.
If you receive this confirmation, your request has successfully reached our support system and will be reviewed by our team during support hours.
If You Do Not Receive an Automatic Reply
If you do not receive the automatic confirmation email, it usually means your message did not reach our support system.
Please check the following:
Confirm the email was sent to help@seatfrog.com
Check your Spam or Junk folder
Make sure there were no errors when sending the email
If you still do not receive a confirmation email, please try sending your message again or contact us using the support contact form.
You may also find it helpful to review our article on Troubleshooting: Unanswered Emails and Whitelisting for Smooth Communication.
Information to Include in Your Message
Including the following information helps us resolve your request more quickly:
Your User ID (found at the bottom of your account page)
Your booking reference number
The registered email address on your account (if different from the email you are sending from)
A clear description of your issue
Support Hours
Monday – Friday: 08:00 – 20:00
Weekends: 09:00 – 18:00