Contacting Customer Support
Reach out to our customer support team at help@seatfrog.com for assistance. You'll receive an automated reply with a unique ticket number, confirming receipt of your message.
If you don't receive the automated reply, use our contact form which you'll find here.*
Include in Your Message:
- User ID (at the bottom of the account page).
- Booking reference numbers.
- Registered email (if different from sender).
To manage rail ticket bookings we recommend using the app to request refunds/exchanges.
Support Hours:
Mon-Fri: 08:00 AM - 08:00 PM Weekends: 09:00 AM - 06:00 PM
*If you are sending emails to help@seatfrog.com and not getting an instant reply it may help to review our article Troubleshooting: Unanswered Emails and Whitelisting for Smooth Communication.