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Contacting Customer Support

Reach out to our customer support team at help@seatfrog.com for assistance. You'll receive an automated reply with a unique ticket number, confirming receipt of your message.

If you don't receive the automated reply, use our contact form which you'll find here.*

Include in Your Message:

  • User ID (at the bottom of the account page).
  • Booking reference numbers.
  • Registered email (if different from sender).

To manage rail ticket bookings we recommend using the app to request refunds/exchanges. 

Support Hours:

Mon-Fri: 08:00 AM - 08:00 PM Weekends: 09:00 AM - 06:00 PM

*If you are sending emails to help@seatfrog.com and not getting an instant reply it may help to review our article Troubleshooting: Unanswered Emails and Whitelisting for Smooth Communication.

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