You will need to contact the operator directly to enquire about a refund; you can include the Train Swap ticket along with the original travel ticket claim.
Train Ticket: train cancelled and couldn't travel? Find out about refunds here
Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here
You will need to contact the operator directly to enquire about a refund; you can include the Train Swap ticket along with the original travel ticket claim.