You will need to contact the operator directly to enquire about a refund; you can include the Train Swap ticket along with the original travel ticket claim.
Avanti Strikes: If this affects your journey please see here for more info
Upgrade: Train cancelled and couldn't use your upgrade? Apply here for a refund.
You will need to contact the operator directly to enquire about a refund; you can include the Train Swap ticket along with the original travel ticket claim.