You can upgrade on your new train. Please keep in mind that upgrades aren't eligible to be swapped so if you upgraded on your original service, you won't be able to transfer this to your new train.
We're experiencing high contact volumes due to storm Bert. For faster support, check our help articles. When contacting us about bookings, always include your USER ID and transaction reference.
You can upgrade on your new train. Please keep in mind that upgrades aren't eligible to be swapped so if you upgraded on your original service, you won't be able to transfer this to your new train.