Please use your original ticket to pass through the barrier, if there is an issue getting through, please contact a member of staff and show them the valid Train Swap ticket.
Train Ticket: train cancelled and couldn't travel? Find out about refunds here
Upgrades: Train cancelled and couldn't use the upgrade? Apply for a refund here
Please use your original ticket to pass through the barrier, if there is an issue getting through, please contact a member of staff and show them the valid Train Swap ticket.