What if I no longer travel after using Train Swap?
If you decide not to travel, you must contact the train operator directly to check your refund options.
Seatfrog cannot cancel a completed Train Swap.
Can I get a refund?
Train Swap is an additional purchase and does not automatically entitle you to a refund.
Refund eligibility is determined by the train operator’s policy.
You must contact the operator directly to enquire about a refund.
What to include in your request
When contacting the train operator, provide:
Your original rail ticket details
Your Train Swap ticket details
Both may be required for the operator to assess your claim.
Important
A completed Train Swap cannot be cancelled.
Refund decisions are made by the train operator.
Seatfrog does not process operator refund claims.