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  1. Seatfrog Help Centre
  2. Train Swap
  3. After Purchasing a Swap

What if my train is delayed? 

Articles in this section

  • Can I swap and upgrade my train with Seatfrog?  
  • How do I pass through the barrier?
  • Does my new train have a seat reservation? 
  • What do I show the train guard?
  • Why do I need to keep my original ticket? 
  • Can I still travel on my original ticket - if so, how can I claim a refund? 
  • What if my train is delayed? 
  • What if my train gets cancelled? 
  • What if I no longer travel? 

If your original train is delayed you cannot claim any compensation for this.

If your new train is delayed, then you can claim compensation through the operator’s Delay & Repay scheme.

  • For LNER services, please click here.
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