How do I pass through the barrier?

Can I swap and upgrade my train with Seatfrog?
How do I pass through the barrier?
Does my new train have a seat reservation?
What do I show the train guard?
Why do I need to keep my original ticket?
Can I still travel on my original ticket - if so, how can I claim a refund?
What if my train is delayed?
What if my train gets cancelled?
What if I no longer travel?

Please use your original ticket to pass through the barrier, if there is an issue getting through, please contact a member of staff and show them the valid Train Swap ticket.

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